Plain terms,
no surprises.

1 · The plans

We offer four website plans. Three are ongoing partnerships that combine a one-time setup fee with a monthly fee; one is built for events and runs only while your event needs it. All prices are in Australian dollars (AUD).

Events: $299 setup, then $99/mo while the site is live.

Essentials: $499 setup, then $199/mo.

Studio: $799 setup, then $299/mo.

Flagship: $1,199 setup, then $499/mo.

Prices are starting points. Your final quote reflects your brief. Prices shown include Australian GST, and you receive a valid tax invoice for every payment.

2 · Minimum term & renewal

Essentials, Studio, and Flagship plans run on a 12-month minimum term from the date you start. After that, your plan continues month to month until you give 30 days' notice to stop. We review pricing at the end of each 12-month period and give you at least 30 days' notice of any change before it takes effect.

The Events plan is different, because events end. It has no 12-month minimum: see clause 3.

3 · The Events plan

Events sites are billed month to month from launch until 30 days after your event date, which gives everyone a wind-down buffer. After the buffer, you choose:

Archive: we take the site offline, give you a complete copy of it, and stop billing. Archiving is included; there is nothing extra to pay.

Keep it live: continue month to month at a reduced keep-live rate we agree with you, for as long as you like.

A free TenTwelve subdomain is included. If you'd like your own domain, we register it in your name as an add-on, billed yearly at cost, because registrars don't sell domains for less than a year. The domain is yours and stays yours after the event, whatever you choose above.

4 · Billing & payment

The setup fee is due when you sign on, so we can begin. The monthly fee is billed in advance, starting at launch or 30 days after sign-on, whichever comes first. We accept bank transfer or another method agreed in writing.

5 · If a payment is missed

Nothing switches off suddenly. Your site stays live for a 30-day buffer after a missed payment. We'll reach out well before anything changes. If the payment stays outstanding past the buffer, we may pause hosting until the account is up to date. Because you own your code and content, you can always pick back up or take everything with you.

6 · What the monthly fee includes

Four things, plainly:

Hosting: your site stays online, fast, and secure.

Updates: content changes and small refinements as your business shifts.

Support: attention when something needs fixing.

A real person to contact: directly, no tickets or call centre.

Updates are generous, not unlimited. Each month covers up to four update requests or two hours of work, whichever comes first, which is more than most clients ever use. Unused time doesn't roll over. Bigger jobs, like a new page or feature, are quoted first under clause 8, so there's never a surprise on an invoice. Fixing anything that's our fault never counts against your allowance.

7 · Delivery, milestones & approval

We aim for a first draft within 7 to 14 business days of an approved brief and your content. Flagship timelines are scoped individually. The timeline pauses while we wait on content, approvals, or decisions from you.

Work moves through three milestones, and you approve each one:

Direction: type, colour, and structure.

Design & copy: your pages and every word on them.

Pre-launch: the finished site on a preview link.

Each milestone includes two rounds of revisions to design and copy within the approved brief. That's the standard allowance, not a wall: further rounds are simply quoted under clause 8 before we do them, and reworking anything that misses your brief is on us, not your allowance.

After we hand over a milestone, you have 10 business days to approve it or request changes. We'll send you a reminder at day 7. If we still haven't heard from you by day 10, the milestone counts as approved, so projects can't stall forever. If life intervenes, tell us: pausing a project is always available and always free of drama.

8 · Changes & extra work

Work beyond the approved brief, such as new pages, features, or sections, is agreed in writing and may add cost and time. We quote each change before starting. Additional work is billed by quote or at a day rate, in AUD.

9 · Ownership & your licence

You own the content you provide: your text, your images, your logos. You're responsible for making sure it doesn't infringe anyone else's rights.

When your site launches, we grant you a perpetual, irrevocable, royalty-free licence to use, host, modify, and display your website as delivered. Perpetual and irrevocable mean exactly that: the licence survives cancellation, non-renewal, and any disagreement between us. Your site is yours to keep, move, or change, forever.

We retain ownership of the underlying framework and reusable components we bring to every project, which is what lets us build well and quickly. That ownership never limits your licence above; it only means we can use our own tools again on other work.

10 · Your domain

Your domain is registered in your name, or transferred into it at your request, at any time, at no charge. We act as its manager while your plan is active: setup, connection, and renewals are handled for you.

If your plan ends, we provide your domain transfer code within 5 business days of your request and cooperate with your new provider until the move is done. One thing to know: registrars impose an industry-standard 60-day transfer lock after a new registration or an ownership change; it's their rule, not ours, and we'll help you plan around it. After your plan ends, renewal costs become yours, and we'll tell you the renewal date before we step away.

11 · Hosting, data & handover

While your plan is active, we manage hosting with the cost included in your monthly fee. We take reasonable steps to keep your site available and back it up regularly. Where your site handles personal data, we act on your behalf and apply sensible security measures; you remain responsible as the data owner. If your plan ends, we provide your complete site files within 10 business days so you can move to any provider you like.

12 · Cancellation & early exit

After the 12-month minimum, you can cancel any time with 30 days' notice. If you cancel within the minimum term without cause, the remaining months of that term are payable unless we agree otherwise. Setup fees and fees for work already done aren't refundable.

If you'd rather own your site outright than continue monthly, ask us for a one-time ownership quote at any point. It covers full handover, documentation, and a walkthrough call, and it replaces any remaining minimum-term months.

13 · Event guest data

If your site collects RSVPs or guest details, those people are trusting you, and you're trusting us. So, plainly:

Your guest data belongs to you. RSVPs go straight to your inbox; guests answer to you, not to us. We process guest details only to run your event site.

We use it for nothing else. No marketing, no profiling, no selling, no sharing beyond the providers that host the site, ever.

It’s protected. Every RSVP travels over an encrypted connection.

It’s deleted. Where our hosting provider stores form submissions, we delete them within 30 days of your site archiving, unless the law requires a specific record.

If something goes wrong, we tell you fast, with what we know and what we're doing, so you can inform your guests and meet any obligations you have.

14 · Client obligations

A few things stay on your side of the table:

Provide your content, decisions, and approvals within reasonable time; timelines pause while we wait.

Nominate one person with authority to approve milestones, so feedback doesn't contradict itself.

Keep your site lawful. Don't use it for anything infringing, deceptive, or illegal. If that happens, we may suspend hosting after telling you why, and restore it once resolved.

Make sure anything you give us to publish is yours to publish.

15 · Showing our work

We may display the work we've built for you, with your name or logo as a credit, in our portfolio and materials. If you'd rather we didn't, or need a launch kept quiet until a date, just tell us; we'll honour it, no questions.

16 · Confidentiality

Whatever you share with us to get the work done, plans, numbers, customer lists, stays between us. We use it only for your project and share it with no one beyond the providers who help us run the studio. This survives the end of your plan. We ask the same of you for anything non-public we share about how we work.

17 · When things are out of our hands

We're responsible for what we control, and we say so plainly throughout these terms. But nobody controls everything. Neither of us is liable for delay or failure caused by events beyond reasonable control: hosting platform or DNS outages, registrar failures, internet infrastructure faults, natural disasters, or similar. If something like that hits, we tell you what's happening and work the problem until it's resolved.

For event sites, we know the stakes: there's one day that matters. We monitor event sites through their live window and prioritise them above all other work if anything goes wrong. If your site is unavailable during your event because of something within our control, we'll refund or credit your fees for that period and put it right. Our liability for event-day interruptions caused by third-party outages is limited to that same remedy, alongside your consumer rights, which clause 18 never touches.

18 · Your consumer rights

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy you have under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010) or any other law that cannot be excluded. Where our services come with guarantees that can't be excluded, and we fail to meet them, you're entitled to the remedies that law provides. Any limitation of our liability below applies only to the extent the law allows.

19 · Liability

Subject to your consumer rights above, we don't accept liability for indirect or consequential loss, and our total liability is limited to the fees you paid in the 12 months before a claim. Where permitted, our liability for a failure to meet a consumer guarantee is limited to re-supplying the services or paying the cost of re-supply.

20 · If we disagree

Talk to us first: most things resolve in one honest conversation. If a dispute can't be settled between us directly within 30 days, we'll try mediation before either of us goes near a court. Nothing here stops either of us from seeking urgent relief where the law allows it.

21 · Governing law

For clients in Australia, these terms are governed by the laws of South Australia and the Commonwealth of Australia, and the courts of South Australia have jurisdiction. For clients contracting with our Mozambique entity, the laws of the Republic of Mozambique apply. Your signed service agreement names the entity and law that governs your plan.

22 · Changes to these terms

We may update these terms from time to time. The current version always lives on this page, with the date it was last updated shown above. Your signed agreement governs your specific plan.

23 · Contact

Questions about these terms? Email hello@tentwelvestudio.com and a real person will reply.

These terms summarise how our plans work and don't replace your signed service agreement.